Our refund and returns policy is there are no refunds or exchanges. IF in the rare event you receive the incorrect product or a damaged product, we will send the correct or non-defective product to you.

To be eligible for an exchange, you must first send us a clear image of what you received so we can know our next steps.

You must contact us within five days of delivery date if you receive an incorrect or defective product.

Our products are not printed until you place an order. This saves on waste going to landfills from having products sitting around unsold and is better for the planet and for our customers. Keeping inventory stored costs money which in turn would have to increase prices. To keep our prices as low as we can, we do not print anything until our very valued customers place an order. This is why we do not accept returns or exchanges. Thank you for understanding.

REPRINT POLICY

1. Order Cancellation Once your order has entered production, cancellations are not possible. This is due to the customized nature of our products, which our vendors begin producing within 12 hours of order submission. We cannot guarantee that cancellation or address change requests will be seen by the manufacturer in time.

2. Address Change We use a third-party vendor to verify addresses. If your order status shows an Address Issue and you don’t make changes within 3 days of order submission, your order will be canceled. Ensure any address updates are made within 3 days or before your order is sent to production.

3. Lost in Transit Orders are considered lost in transit if they do not arrive at the provided shipping address within the maximum shipping time frames. Variations in shipping dates may occur, and these times are subject to change. More details can be found in our Shipping Policy.

Note: Claims for lost in transit orders must be made within 21 days from the order date. Claims made after 21 days may be refused.

4. Reprint Policy We strive for perfection, but mistakes can happen. We offer reprints for orders with errors. Please provide photo evidence of your product when requesting a reprint or refund and explain what is wrong as you see it. Depending on the mistake, the cost may be covered by us or you. Upgraded shipping costs for reprints are not covered by us.

4.1 When We Cover Reprinting Costs:

• Manufacturing issues with your product
• Products damaged during transit
• Wrong products received
• Orders lost in transit with the correct shipping address
• Orders exceeding the shipping time frame

To request a return:

• Submit your request within 7 business days of receiving your goods. Requests after 14 business days will not be accepted, and goods returned without a request are forfeited.
• NEVER EVER ship something to our offices in Florida. IF we authorize a return, it will be shipped directly to the Printer who printed your product, if you ship it to us, you will have to pay for us to ship it to the Printer plus handling fees for wasting our time, so please be sure to follow instructions for your return.
• Use our ticketing system, Contact Us page, or email us at support@groovyphones.com
• Provide clear photos of the damaged goods, placed on a flat surface with visible tags (if any) and errors. Also, let us know what you see that is wrong with the product you received.
• Returns can be exchanged for the original goods or a store credit issued minus shipping for the purchase price.
• Customers are responsible for return shipping labels. Return instructions will be emailed separately.
• Inquiries are typically addressed within 72 hours. Submit support requests within 7 business days of receiving your order tracking status or goods. After 7 business days, your right to resolve the issue is forfeited.

4.2 When We Do NOT Cover Reprinting Costs:

• Disliking the product if printed to our manufacturer’s standards
• Wrong size selection during order
• Orders still within production and shipping times
• Orders lost due to incorrect recipient address
• Orders with tracking status “Delivered” but not received
• Delivery attempts by the courier that were unsuccessful

4.3 Photo Requirements for Reprints

Before submitting a reprint request, please review our Reprint Policy to understand coverage.

• Photo of the damaged area or neck label

• For phone case products, provide:
  • Photo of the both sides of the phone case with the design visible
  • Photo of the damaged area
  • Photo of the camera side of your phone next to the phone case if you are claiming to have received the wrong phone model case
  • Photo of the shipping label (optional)
• For wall art products, provide:
  • Photo of the entire product with artwork visible
  • Photo of the backside
  • Photo of the damaged area with design in view
  • Photo of the shipping label (optional)
• For other products, provide:
  • Photo of the entire product with artwork visible
  • Photo of the damaged area with design in view
  • Photo of the shipping label (optional)
• For wrong items received, provide:
  • Photo of all delivered products
  • Photo of the shipping label (optional)

Guide for Measuring Apparel:

• Chest: Measured one inch below the armhole when laid flat
• Body length: Measured from the high point of the shoulder from the back
• Sleeve length: Measured from center back neck to shoulder point to finished sleeve hem

Acceptable Product Discrepancies:

• Home decor products may be slightly smaller than expected, typically within an inch or two.
• T-shirt products may have a 2″ size discrepancy depending on the manufacturer’s tolerance.

5. Returns Policy We do NOT accept returned orders. Refunds are not issued for returned orders; we can only reship or issue a reprint IF we send you the wrong or defective product.

6. Exchange Policy We do NOT offer exchanges. Due to the customized nature of our products, we do not maintain stock for exchanges.

7. Substitution Policy To ensure order fulfillment, we may substitute out-of-stock products with like-for-like items matching color/size and quality criteria.

• If no suitable substitution is available, the order will be canceled.
• No action is required from customers for substitutions; our team will authorize them.
• Refunds or replacements are not offered for substitution products that meet our criteria.

8. Special Requests (Bulk Discount, Custom Packaging, …) 8.1 Bulk Discount Policy

• We do NOT provide bulk discounts or wholesaling services. Bulk orders will be shipped in a single or multiple boxes depending on the order size.

8.2 Custom Packaging Request Policy

• We do NOT provide custom inserts or packaging due to the high volume of orders processed by our vendors.

For any further assistance, please contact us here. Thank you for your understanding and cooperation.

• Purchase Agreement

When you checkout and place your order, you are digitally signing that you agree with our Return Policies and Terms of Service.

You agree to everything on this page.

1. You understand that screen colors vary, for example, what looks pink on your screen may look more red on someone else’s. If a color looks different in real life than it looks on your screen, that is NOT a defect in the product, it’s just a difference in monitors, phone screens, tablet screens and laptop screens.

We put a description of the product’s design and colors on each product’s page. You should read it to make sure that if a certain shade or color is important to you, then the description may for example say the design is pink and green, then you know it will be pink and green. If the product’s image on your screen looks red and blue, then you will know your screen is a bit different from the product in real life. We do our best to describe a product’s design and color(s).

If in the unlikely event we send you the wrong phone case for your phone model or send the wrong design on your phone case, we will make it right but there will not be any refunds, we will ship out the correct product to you. You will need to contact us within five days of delivery of the product and send pictures showing exactly what you received. This rarely happens as there are checks in place to make sure we do not waste products by printing the wrong design or on the wrong phone case model. But we are humans so a mistake is always a possibility, but at least it’s a rare one.

If you choose the wrong phone model or finish or design, there will be no exchanges, as that is not an error on our part. If you make a mistake and order the wrong product, we may offer you a coupon to discount another phone case, but we cannot do an exchange.

We do not accept phone calls or emails to let us know you received an incorrect product or a defective product, the only way to do that is through our CONTACT US PAGE. This is constantly monitored and will be your quickest way to get help for this rare situation. Unfortunately we get a ton of spam and fraud calls and emails, all day, every day and if you have a problem, it is more likely to be missed or lost among all the bad stuff, so contact us via the contact form on our contact us page. When you fill out the form, give your name, your shipping address, your order number and what the issue is, whether defective or the wrong product, so we can act fast to get this taken care of for you.

Contact us for questions related to returns and exchanges.